Returns and Exchanges
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The return policy applies to any purchase made through ehobbyasia.com retail website. We offer a 30 Days Return Policy for factory defective items from the date of arrival at your shipping address. A 15% handling fee of the item price would be charged for any returned item. You are responsible for the return shipping costs.
The returned item from you must meet the requirements stated below:
- You are responsible for shipping charges when they are returning any of the merchandises.
- Customized products are not refundable in any circumstances.
- All returns, for any reason, must be packaged with instruction booklets and all other supplied accessories when it was first delivered to you.
- Items are regular price items sales. Return and refund policy are not applied on discounted items.
How to Return
Before you return your items, you must contact us and receive a Return Merchandise Authorization Number (RMA). Any returns sent without a RMA number will not be accepted by eHobby Asia. Please include the following information when returning an item:
- The RMA number requested from our Customer Service.
- A copy of your original invoice with the RMA number (inside the shipping box).
- A note stating the reason of the return.
Once we receive your item(s), a refund will be processed. The way your refund is processed depends on your original payment method. Customized products are not refundable and not exchangeable in any circumstances. As long as importing airsoft is legal in your country, we have money back guarantee to make sure you receive your order. For more information about this issue, please contact us. A 15% handling fee of the item price would be charged for ANY returned item.
Changes and cancellations
You can cancel your order by sending email to us. However, order cannot be canceled while it is being prepared or once it is shipped. If you are unable to cancel item(s) and need to make a return, please review the Returns & Refunds. In any cases of cancellation, a 15% handling fee of the total item prices would be charged. Shipping cost will not be refunded if the order is shipped.